CRM

Metropark Vista’s Customer Relationship Management (CRM) module is a vital component dedicated to managing and optimizing interactions with customers. This functionality is designed to streamline processes related to sales, marketing, and customer service. The CRM module within Metropark Vista includes tools for contact management, lead tracking, and sales forecasting. By centralizing customer data and automating various aspects of customer engagement, Metropark Vista CRM enhances efficiency, improves communication, and enables businesses to make informed decisions based on a holistic view of customer interactions. This integration fosters stronger customer relationships, ultimately contributing to increased satisfaction and business success. 

Optimize interactions with customers while streamlining processes related to sales, marketing, and customer service. 

• Leads 
• Opportunities 
• Activities 

Project

Metropark Vista’s Project module adds significant value to organizational operations. Project is specifically designed to streamline project management processes, offering features that facilitate efficient planning, execution, and monitoring of projects. Metropark Vista’s Project ERP module encompasses tools for project scheduling, resource allocation, and budget management. It provides real-time insights into project progress, allowing for quick decision-making and adjustments as needed. With seamless integration into the broader Metropark Vista Platform, the Project ERP module ensures that data is centralized, enhancing collaboration among team members. Overall, Metropark Vista’s Project ERP module empowers small businesses to effectively manage their projects, improve productivity, and achieve successful outcomes. 

Streamline project management processes with centralized data and team collaboration that facilitates efficient planning, execution, and monitoring of projects. 

• Tasks 
• Activities 
• Analysis 

Help Desk

Metropark Vista’s Helpdesk ERP module is a standout feature designed to enhance customer support and issue resolution for small businesses. This module provides a centralized platform for managing and tracking customer inquiries, support tickets, and service requests. With its user-friendly interface, businesses can efficiently organize, prioritize, and assign tasks to support personnel, ensuring timely and effective responses to customer needs. Metropark Vista’s Helpdesk ERP module also enables businesses to monitor performance metrics, track resolution times, and gather valuable insights to continually improve customer service processes. By seamlessly integrating with the broader Metropark Vista ERP system, HelpDesk contributes to a holistic approach in managing customer interactions, ultimately bolstering customer satisfaction and loyalty for small businesses using Metropark Vista.

Organize, prioritize, and assign tasks to support personnel, ensuring timely and effective responses to customer needs. 

• Ticketing 
• Weights 
• Prioritization 

Inventory

Metropark Vista’s Inventory module is a robust solution designed to optimize and streamline inventory management for small businesses. This module provides comprehensive tools for tracking stock levels, monitoring item movements, and managing replenishment processes. With features such as real-time inventory updates and reorder triggers, businesses using Metropark Vista can maintain optimal stock levels, reduce carrying costs, and prevent stockouts or overstock situations. The Inventory ERP module also integrates seamlessly with other business processes within the full Metropark Vista system, facilitating accurate financial reporting and enhancing overall supply chain visibility. With its user-friendly interface and analytical capabilities, Metropark Vista’s Inventory ERP module empowers small businesses to efficiently control their inventory, improve order fulfillment, and make data-driven decisions for sustained operational success.

Efficiently control inventory, improve order fulfillment, and make data-driven decisions for sustained operational success. 

• Inventory Management 
• Logistics 
• Warehousing 

Manufacturing

Metropark Vista’s Manufacturing ERP module is a powerful solution tailored to optimize and streamline production processes for small businesses. This module offers comprehensive features for planning, scheduling, and monitoring manufacturing operations, ensuring efficient use of resources and timely order fulfillment. With tools for bill of materials (BOM), work order management, and production tracking, businesses can enhance visibility and control over their manufacturing workflows. Metropark Vista’s Manufacturing ERP module also facilitates collaboration among different departments, integrating seamlessly with other modules within the full Metropark Vista ERP system for a unified approach to business operations. This results in improved production efficiency, reduced lead times, and better overall management of the entire manufacturing lifecycle. Small businesses utilizing Metropark Vista can benefit from a sophisticated yet user-friendly solution to optimize their manufacturing processes and achieve sustained operational excellence.

Comprehensively plan, schedule, and monitor manufacturing operations, ensuring efficient use of resources and timely order fulfillment. 

• Manufacturing Orders 
• Bill of Materials 
• Traceability 

POS

Metropark Vista’s Point of Sale (POS) ERP module is a versatile solution designed to streamline and enhance the retail experience for small businesses. This module provides a user-friendly interface for quick and efficient transaction processing, allowing businesses to manage sales, track inventory, and process payments seamlessly. With features like real-time updates and integration with inventory management, Metropark Vista’s POS ERP module ensures accurate tracking of product availability and prevents stockouts. POS also supports various payment methods, providing flexibility for both customers and businesses. Its integration with the broader Metropark Vista platform enables businesses to consolidate sales data, analyze customer preferences, and make informed decisions to improve overall retail operations. Metropark Vista’s POS ERP module empowers small businesses with a reliable and efficient solution for managing their point-of-sale processes and delivering a positive customer experience. 

A user-friendly interface for quick and efficient transaction processing, allowing the management of sales, track inventory, and process payments seamlessly. 

• Touchscreen orders 
• Sessions 
• Products 

Timesheets

Metropark Vista’s Timesheets ERP module is a valuable tool designed to simplify and enhance time tracking and workforce management for small businesses. This module enables businesses to efficiently capture and manage employee working hours, facilitating accurate payroll processing and project cost analysis. With user-friendly interfaces and intuitive features, employees can easily log their work hours, helping businesses maintain precise records and comply with labor regulations. Metropark Vista’s Timesheets ERP module also integrates seamlessly with other modules within the full platform, allowing for a holistic approach to workforce management. By providing real-time visibility into time-related data, businesses can optimize resource allocation, improve project efficiency, and make data-driven decisions to enhance overall operational productivity. This module is instrumental in helping small businesses streamline their timekeeping processes and better manage their workforce. 

Efficiently capture and manage employee working hours, facilitating accurate payroll processing and project cost analysis. 

• Timesheet Management 
• Reporting 
• Totals 

Chat

Metropark Vista’s Chat feature revolutionizes communication and collaboration within small businesses. This module provides a real-time chat platform integrated directly into the complete Metropark Vista platform, allowing team members to communicate efficiently and share information seamlessly. With instant messaging capabilities, users can discuss projects, share updates, and collaborate on tasks without the need for external communication tools. Metropark Vista’s Chat feature also facilitates the exchange of files and documents, fostering a centralized environment for team discussions and decision-making. The integration of Chat within the broader platform ensures that communication is directly linked to relevant business processes, enhancing coordination and transparency across the organization. This feature empowers small businesses using Metropark Vista with a powerful tool to improve internal communication, boost teamwork, and streamline information sharing for increased productivity.

Improve internal communication, boost teamwork, and streamline information sharing for increased business productivity. 

• Public and Private Channels 
• Direct Messages 
• Starred Tracking 

Voice

Metropark Vista’s Voice PBX ERP module is a cutting-edge solution that enhances communication capabilities for small businesses. This module integrates a sophisticated Voice Private Branch Exchange (PBX) system directly into the Metropark Vista platform, providing a seamless communication experience. With features like call routing, voicemail, and conferencing, businesses can efficiently manage their telephony needs within the ERP platform. Metropark Vista Voice also enables integration with customer records, allowing for a personalized and context-aware communication experience. Vista Voice not only streamlines internal communication but also enhances customer interactions by ensuring that calls are closely tied to relevant business processes. Small businesses using Metropark Vista Voice can benefit from a comprehensive and integrated communication solution that improves efficiency, collaboration, and customer engagement. 

A sophisticated PBX system providing a seamless communication experience with features like call routing, voicemail, and conferencing. 

• Webphone, softphone, & deskphone 
• Voicemail 
• Auto attendant 

Transcription

Metropark Vista’s Transcription service is an innovative solution catering to small businesses by transforming voicemail and recorded calls into actionable text data. This module utilizes Metropark’s advanced AI transcription technology to convert audio content into written text, providing businesses with a searchable and easily accessible archive of communication. This feature not only saves time but also enhances communication analysis and compliance efforts. By seamlessly integrating with the broader platform, Metropark Vista’s Transcription service ensures that transcribed data is directly linked to relevant business processes, facilitating quick reference and decision-making. Small businesses leveraging this service can efficiently manage and analyze voice-based communication, unlocking valuable insights from voicemails and recorded calls to enhance overall operational efficiency and information accessibility.

Convert audio content from voicemail and recorded calls into written text, providing a searchable and easily accessible archive of communication. 

• Voicemail Transcription 
• Recorded Call Transcription 
• Searchable 

Leave Management

Metropark Vista’s Leave Management ERP module is a comprehensive solution designed to simplify and optimize the process of managing employee leaves for small businesses. This module provides a user-friendly platform for employees to request leaves, while also allowing managers to efficiently review, approve, and track leave requests. With features such as automated accrual calculations and real-time leave balances, businesses can ensure accurate and compliant leave management. Metropark Vista’s Leave Management ERP module seamlessly integrates with other HR and payroll functionalities, providing a centralized system for workforce management. By automating leave processes, businesses can enhance productivity, reduce administrative overhead, and ensure compliance with leave policies. This module empowers small businesses to effectively handle employee leave management, fostering a more streamlined and organized approach to workforce administration. 

A user-friendly platform for employees to request leaves, while allowing managers to efficiently review, approve, and track leave requests. 

• Leave allocations 
• Leave requests 
• Messages 

Invoicing Management

Metropark Vista’s Invoice Management ERP module is a powerful tool designed to streamline and optimize the invoicing process for small businesses. This module offers a user-friendly platform for creating, sending, and tracking invoices efficiently. With features like automated billing, emailable customizable templates, and integration with other financial modules, businesses can enhance accuracy and speed in their invoicing operations. Metropark Vista’s Invoice Management ERP module also facilitates seamless communication with clients, allowing for prompt payment and improved cash flow. By centralizing invoicing within the broader Vista platform, businesses gain a holistic view of financial transactions, enabling better decision-making and financial planning. The Invoice module empowers small businesses to manage their invoicing processes with precision, ensuring timely payments and contributing to overall financial stability. 

Create, send, and track invoices efficiently, allowing customers to make prompt payments and improve business cash flow. 

• Online or emailable PDF Invoices 
• Credit Notes 
• Sales Receipts

Productivity

Metropark Vista’s Productivity ERP module is a valuable feature designed to enhance organizational efficiency for small businesses. This module provides a centralized platform for creating, storing, and managing notes and memos within the Metropark Vista platform. With easy accessibility and collaborative capabilities, team members can share important information, reminders, and insights in real-time. Productivity Notes & Memos supports seamless integration with other modules using the Schedule activity area, ensures that relevant notes are associated with specific business processes. This fosters improved communication, knowledge sharing, and decision-making across the organization. Small businesses leveraging this module can benefit from a cohesive and organized approach to managing information, ultimately boosting productivity and collaboration among team members. 

Create, store, and manage notes & memos within the Metropark Vista platform. 

• Transportable Notes 
• Collaborative Memos 
• To-do Lists 

Website Builder

Metropark Vista’s WYSIWYG (What You See Is What You Get) Website Builder is a user-friendly solution that empowers small businesses to create and manage their websites effortlessly. This module provides an intuitive drag-and-drop interface, enabling users to design and customize their websites visually without the need for coding skills. With features like pre-designed templates, e-commerce integration, and real-time editing, businesses can establish a professional online presence seamlessly. Metropark Vista’s WYSIWYG Website Builder module also ensures integration with other ERP functionalities, allowing for centralized management of website content and data. This user-friendly approach enables small businesses to quickly build and update their websites, enhancing their online visibility and customer engagement with ease. 

Quickly build and update your Enterprise website, enhancing online visibility and customer engagement with ease. 

• Drag-and-Drop Website Builder 
• Create and Manage Menus 
• Manage Pages and Properties  

eCommerce

Metropark Vista’s eCommerce ERP module is a robust solution tailored for small businesses seeking to establish and manage their online presence effectively. This module integrates seamlessly with the full Metropark Vista platform, providing a comprehensive system for running e-commerce operations. With features like inventory management, order processing, and secure payment options, businesses can streamline their online sales processes. Metropark Vista’s eCommerce module also ensures real-time synchronization with other business functions, offering a centralized view of sales data, customer information, and inventory levels. This integrated approach enhances overall operational efficiency and facilitates data-driven decision-making. Small businesses leveraging this module can create and maintain a successful online store, providing customers with a seamless and secure shopping experience while optimizing their internal processes for sustained growth.

Create and maintain a successful online store, providing customers with a seamless and secure shopping experience while optimizing internal processes for sustained growth. 

• Sell Your Products Online 
• Real-time database updates 
• Product publishing simplified

Purchase Management

Metropark Vista’s Purchase Management ERP module is a powerful tool designed to streamline and optimize the procurement processes for small businesses. This module offers a centralized platform for managing purchase requisitions, approvals, and vendor interactions. With features like automated purchase order creation, real-time tracking of orders, and integration with inventory management and invoicing, businesses can enhance accuracy and efficiency in their procurement operations. Metropark Vista’s Purchase Management ERP module also ensures seamless collaboration between different departments, allowing for better communication and decision-making. By centralizing purchase-related data within the broader platform, businesses gain a comprehensive view of their procurement activities, enabling strategic sourcing and cost-effective decision-making. This module empowers small businesses to manage their purchases with precision, ensuring timely and cost-efficient procurement processes. 

Manage purchase requisitions, purchase orders, approvals, and vendor interactions. 

• Purchase Orders 
• Purchase Requisitions
• Vendor Bills 

Employee Directory

Metropark Vista’s Employee Directory module is a valuable tool designed to enhance internal communication and collaboration for small businesses. This module provides a centralized platform for storing and accessing employee information, making it easy for team members to find contact details, departmental affiliations, and other relevant details. With a user-friendly interface and search functionalities, businesses can streamline communication, foster collaboration, and improve overall organizational transparency. Metropark Vista’s Employee Directory module ensures seamless integration with other HR modules, allowing for real-time updates and accurate representation of the organizational structure. This module contributes to a more connected and efficient workplace by providing employees with quick and easy access to essential information, ultimately facilitating a more cohesive and collaborative work environment. 

Store and accessing employee information, making it easy for team members to find contacts quickly, departmental affiliations, and other relevant details. 

• Jobs 
• Departments 
• Employees Details 

Attendances

Metropark Vista’s Attendances ERP module is a comprehensive solution designed to simplify and optimize attendance tracking for small businesses. This module offers a user-friendly platform for employees to log their work hours, request time off, and managers to efficiently review attendance records. With features like attendance tracking, leave management, and integration with payroll systems, businesses can enhance accuracy and efficiency in managing workforce attendance. Metropark Vista’s Attendances ERP module also ensures compliance with labor regulations and provides real-time insights into employee attendance patterns. By seamlessly integrating with other HR and payroll functionalities within the Metropark Vista platform, businesses can maintain precise records, facilitate payroll processing, and improve overall workforce management. This module empowers small businesses to streamline attendance-related processes, fostering a more organized and efficient approach to workforce administration. 

A user-friendly platform for employees to log their work hours, request time off, and managers to efficiently review attendance records.

• Manage employee attendances 
• Check in/Check out 
• Tracking

Recruitment Process

Metropark Vista’s Recruitment Process ERP module is a robust tool designed to streamline and optimize the hiring process for small businesses. This module provides a centralized platform for managing the entire recruitment lifecycle, from posting job openings to candidate onboarding. With features like applicant tracking, resume parsing, and interview scheduling, businesses can enhance efficiency in identifying and hiring the right talent. Metropark Vista’s Recruitment Process ERP module also supports collaboration among hiring teams, ensuring a cohesive and organized approach to candidate evaluation and selection. By seamlessly integrating with other HR functionalities within the Metropark Vista platform, businesses gain a holistic view of recruitment efforts, enabling data-driven decision-making and strategic workforce planning. This module empowers small businesses to attract, evaluate, and onboard top talent effectively, contributing to a streamlined and efficient recruitment process.

Manage the entire recruitment lifecycle, from posting job openings to candidate onboarding. 

• Jobs Recruitment 
• Applications 
• Job Interviews 

Expense Tracker

Metropark Vista’s Expense Tracker ERP module is a valuable solution designed to simplify and optimize expense management for small businesses. This module provides a user-friendly platform for employees to log and track their expenses, submit reimbursement requests, and for managers to efficiently review and approve expenses. With features such as automated expense categorization and integration with financial modules, businesses can enhance accuracy and efficiency in managing financial transactions. Metropark Vista’s Expense Tracker ERP module also ensures compliance with expense policies and provides real-time insights into spending patterns. By seamlessly integrating with other financial functionalities within the full Metropark Vista platform, businesses can maintain precise records, facilitate budget tracking, and improve overall financial management. This module empowers small businesses to streamline expense-related processes, fostering a more organized and efficient approach to financial administration. 

A user-friendly platform for employees to log and track expenses, submit reimbursement requests, and for managers to efficiently review and approve expenses. 

• Expenses Validation 
• Refused Reports 
• Expense Reports 

Dashboards

Metropark Vista’s Dashboard ERP module is a powerful tool designed to provide small businesses with a centralized and visually intuitive platform for monitoring key performance indicators and business metrics. This module offers customizable dashboards that aggregate data from various Metropark Vista ERP components, enabling users to gain real-time insights into crucial aspects of their operations. With easy-to-read charts and graphs, businesses can track sales, financial performance, inventory levels, and more in a single, comprehensive view. Metropark Vista’s Dashboard ERP module enhances decision-making by presenting actionable insights, facilitating quick responses to changing business dynamics. The integration of this module with other Vista functionalities ensures a holistic approach to data analysis, fostering a data-driven culture within the organization. Small businesses utilizing this module can make informed decisions, drive efficiency, and stay proactive in managing their overall business performance. 

Customizable dashboards that aggregate data from various components, enabling real-time insights into crucial aspects of business operations. 

• Custom dashboard creation 
• Statistical information 
• Customized data visualization

Contacts Directory

Metropark Vista’s Contact Directory ERP module is a valuable tool designed to centralize and streamline contact management for small businesses. This module provides a user-friendly platform for storing and accessing contact details, facilitating efficient communication both within and outside the organization. With features like search functionality and customizable contact category tags, businesses can easily organize and retrieve essential information. Metropark Vista’s Contact Directory ensures seamless integration with other Vista ERP functionalities, allowing for real-time updates and accurate representation of contacts associated with specific business processes. This module contributes to improved collaboration, providing users with quick and easy access to essential contact information, ultimately fostering a more connected and communicative work environment for small businesses. 

Store and access contact details, facilitate efficient communication both within and outside the organization. 

• Customers 
• Vendors 
• Partners 

Survey

Metropark Vista’s Survey ERP module is a powerful tool designed to facilitate data-driven decision-making for small businesses. This module provides a user-friendly platform for creating, conducting, and analyzing surveys within the Metropark Vista platform. With features like customizable survey templates, response tracking, and real-time analytics, businesses can gather valuable insights from employees, customers, or others in our outside the organization. Metropark Vista’s Survey ERP module ensures seamless integration with other Vista functionalities, allowing for a holistic approach to data collection and analysis. This module empowers small businesses to efficiently gather feedback, measure satisfaction, and make informed decisions based on the survey results. By centralizing survey data, businesses can enhance their understanding of various aspects, contributing to improved products, services, and overall organizational effectiveness. 

Create, conduct, and analyze surveys within the Metropark Vista platform. 

• Create surveys 
• Collect answers 
• Print statistics 

Email Marketing

Metropark Vista’s Email Marketing ERP module is a robust solution designed to empower small businesses in creating and managing effective email marketing campaigns. This module offers a user-friendly interface for designing visually appealing emails, segmenting target audiences, and tracking campaign performance. With features such as automation, personalized content, and integration with customer data, businesses can enhance their email marketing strategies. Metropark Vista’s Email Marketing ERP module also ensures seamless connectivity with other Vista ERP functionalities, allowing for a unified approach to customer communication. This module provides businesses with the tools to build customer engagement, foster brand loyalty, and drive conversions through well-executed and targeted email campaigns. Small businesses leveraging this module can optimize their email marketing efforts and enhance overall customer relationships.

Design visually appealing emails, segment target audiences, and track campaign performances. 

• Design email campaigns 
• Opt-out lists 
• Track emails 

Equipment Tracking

Metropark Vista’s Equipment Tracking ERP module is a comprehensive solution designed to streamline and optimize the management of equipment and other assets for small businesses. This module offers a user-friendly platform for tracking equipment usage, maintenance schedules, and location information. With features such as barcode scanning, maintenance alerts, and integration with inventory management, businesses can enhance accuracy and efficiency in managing their assets. Metropark Vista’s Equipment Tracking ERP module also ensures real-time visibility into equipment status and availability, contributing to improved resource allocation and operational efficiency. By seamlessly integrating with other Vista ERP functionalities, businesses can maintain precise records, reduce downtime, and make informed decisions related to equipment utilization. This module empowers small businesses to effectively manage their equipment, ensuring optimal performance and longevity.

Track equipment usage, maintenance schedules, and location of assets & information. 

• Equipment Assets 
• Internal Hardware 
• Allocation Tracking 

Calendar

Metropark Vista’s Calendar ERP module is a versatile tool designed to enhance time management and scheduling for small businesses. This module provides a centralized platform for creating, organizing, and sharing events, tasks, and deadlines within the Metropark Vista ERP platform. With features like customizable views, reminders, and integration with other modules, businesses can efficiently plan and coordinate activities. Metropark Vista’s Calendar ERP module ensures seamless connectivity with other Vista functionalities, allowing for a unified approach to managing schedules. This module empowers small businesses to improve organizational efficiency, enhance collaboration, and stay on top of critical timelines. By centralizing calendar data, businesses can foster better communication, optimize resource allocation, and achieve overall operational effectiveness. 

Create, organize, and share events, tasks, and deadlines within the Metropark Vista ERP platform 

• Personal calendar 
• Shared calendar 
• Sync with Outlook calendar 

Fleet Management

Metropark Vista’s Fleet Management ERP module is a comprehensive solution designed to optimize and streamline the management of vehicle fleets for small businesses. This module provides a user-friendly platform for tracking vehicle usage, maintenance schedules, and fuel consumption. With features like GPS tracking, maintenance alerts, and integration with inventory management, businesses can enhance accuracy and efficiency in managing their fleet assets. Metropark Vista’s Fleet Management ERP module also ensures real-time visibility into vehicle status and location, contributing to improved logistics and operational efficiency. By seamlessly integrating with other Vista functionalities, businesses can maintain precise records, reduce downtime, and make informed decisions related to their fleet. This module empowers small businesses to effectively manage their vehicles, ensuring optimal performance, cost-effectiveness, and compliance with regulatory requirements. 

Track vehicle usage, maintenance schedules, and fuel consumption. 

• Track Vehicle costs 
• Track leasing & insurances costs 
• Maintenance management 

Live Chat

Metropark Vista’s Live Chat feature is a dynamic tool designed to facilitate real-time communication and engagement for small businesses. This module provides a platform for businesses to offer instant support and interact with customers through live chat directly integrated into the Metropark Vista platform along with your public facing websites. With features like automated responses, customer history tracking, and seamless integration with other modules, businesses can enhance customer service and satisfaction. Metropark Vista’s Live Chat empowers small businesses to address inquiries promptly, resolve issues efficiently, and build stronger customer relationships. By centralizing live chat within the broader Vista platform, businesses can maintain a comprehensive record of customer interactions and insights, contributing to improved service delivery and overall customer experience. 

Offer instant support and interact with customers from your public facing websites through live chat directly integrated into the Metropark Vista platform 

• Live Chat with Visitors/Customers 
• Auto Responses 
• Shared Operators 

Repairs Management

Metropark Vista’s Repairs Management ERP module is a robust solution designed to streamline and optimize the management of repairs for small businesses. This module provides a user-friendly platform for tracking repair requests, managing work orders, and monitoring the status of repairs. With features such as automated alerts, inventory integration, and real-time updates, businesses can enhance accuracy and efficiency in handling repair processes. Metropark Vista’s Repairs Management ERP module ensures seamless connectivity with other Vista functionalities, allowing for a unified approach to managing repairs. By centralizing data related to repairs within the Metropark Vista platform, businesses can improve communication, reduce downtime, and make informed decisions to ensure swift and effective repairs. This module empowers small businesses to manage their repairs with precision, ultimately contributing to increased operational efficiency and customer satisfaction. 

Tracking repair requests, managing work orders, and real-time monitoring of repair status. 

• Repair broken or damaged products 
• Tracking repair requests 
• Manage Orders 

Knowledge

Create a wiki database of knowledge including text and images just like a webpage, that other team members can easily access and contribute to.

• Wiki
• Wiki Groups
• Searchable database

Manufacturing

Allows your manufacturing team to create orders, unbuild orders, and scrap orders. Keep track of your bill of materials and products created.

Contracts

Manage your customer’s contracts with your company.  You can list products and warranty start and stop dates. 

• Addendums
• Customers Contact Info

Help Desk

Tickets

• My Tickets
• All Tickets
• Outages
• Customers
• Customer contact details
• Leave Requests

Reporting

• Helpdesk Analysis
• Untouched Tickets
• User Performance
• Ticket Time by Tag Analysis
• Work Performed
• Work Analysis
• Work in Progress
• Profit Analysis
• Daily User Work Logs