Vista: Help Desk

Metropark Vista HelpDesk is a ticketing system that allows users to create tickets quickly and easily.  HelpDesk will track each open ticket with a weight value to ensure that all tickets worked based on priority and time.  Your team can see their own individual tickets or work as part of a group.  HelpDesk also provides easy access to customers, reports, and calendar items.

Metropark Vista HelpDesk will keep track of each minute worked on a ticket and once completed, can be invoiced, and delivered to the customer electronically.

HelpDesk Reporting and Analytics will show tickets that are untouched, user performances, work analysis and many other views.

The Accounting dashboard gives you a bird’s-eye-view of all your financial balances and all online payment transactions will be listed in Accounting for proper crediting.  In addition, Metropark Vista allows you to accept payments from all major credit cards and ECheck/ACH via Metropark Exact Pay.  Vista also provides support for Paypal, Authorize.net, and PayTrace/TSYS.

Help Desk

This area focuses your service and support teams on customer issues via mpVista’s robust ticketing system

• • Tickets
    A prioritize list of customer tickets showing a brief description, the weight of the ticket, and the stake holder of the ticket
  • My Tickets
    A list of open tickets for each tech
  • All Tickets
    A list of multple support team’s tickets accumulated in one area
  • Outages
    An area to create a master ticket which effects multiple customers
  • PreQuotes
    A technician can provide the sales manager with a customer needs request